Mark Entwistle, Managing Director

 

• Knows airports:  Senior commercial roles in Mumbai, Bali and Heathrow Airports and consulting at 35 airports worldwide, with over 25 years experience

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• Integrates great commercial strategy with airport operations and passenger needs - Bali Airport top 3 in class for passenger satisfaction worldwide.  Over 50% passengers with 1hr+ dwell at Heathrow

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• Maximises revenues - tenfold increase in commercial revenues at Bali Airport.  Delivering +10% commercial uplift year on year at Heathrow

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• Makes great spaces - commercial strategy and shopping layouts for greenfield airport at Navi Mumbai from scratch.  End to end delivery of commercial spaces at Bali International and Domestic terminals - from concept to operation.

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• Delivers the best Business Partners - Expertise from developing strategy and documents to attracting tenants, negotiation and delivery.  International terminal, domestic terminal and advertising selection processes at Bali Airport; consultant for retail and F&B selection process for new Bahrain International Airport; developed strategy, documentation and tenant attraction strategies for Navi Mumbai International Airport.  Has built strong relationships with many operators such as DFS, Dufry and HMS Host.

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• Builds teams - intense training and development of Bali team to ensure continued excellence.  Original junior team member is now Bali Airport Commercial Director.  Developed and implemented multiple training programmes as a consultant.

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• Wide experience - 15 year consultancy career with Pragma.  Divisional Director for Commercial Spaces and Travel Retail, leading retail and customer strategy projects at 14 UK major rail stations, shopping mall and mixed-use developments worldwide and 35 international airports, including Doha International Airport, Abu Dhabi Airport and Kuala Lumpur International Airport.

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