Bali International Airport

Responsibility for all non-aviation commercial income at Bali Airport.

 

Development of all non-aviation commercial strategy, including retail, food & beverage, CIP lounges, and onward travel.  

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Determined commercial layouts, space requirements by category and detailed merchandise mix

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Implemented the full commercial tenders for the new international and domestic terminals and advertising sales business partners

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Managing 50 strong commercial team covering all commercial aspects – strategy, project delivery, finance, and commercial operations.

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Ensured delivery of all tenant fit-outs and drove ongoing commercial excellence

 

Responsible for managing and maintaining relationship with Operator of Bali Airport (Angkasa Pura 1).

 

Delivered in excess of USD100m per annum commercial income for 20 million passenger airport - significantly ahead of budget and in excess of 10 times previous income levels .

 

Key role responsibilities included:  stakeholder management, developing Business Partner relationships, developing skills and experience of GVK and AP1 teams, P&L responsibility, ensuring delivery of new projects to enhance revenue and increase passenger satisfaction ratings.

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Key achievements:

 

• Over USD100m commercial income

• ACI-ASQ (service quality rating) from 5th worst airport globally to top 3 in class and top 10 globally. From 2.9 out of 5 to over 4.9 out of 5.  Rated top worldwide for commercial facilities.

• 20% increase in commercial staff employed in airport.  Set up and managed central recruitment website for all commercial operators

• Increased non-aeronautical share of revenue from 20% to 50%

• Created first walkthrough duty free store in Indonesia

• First airport luxury brand stores in Indonesia

• Introduced formal commercial operations procedures with reporting and solution management 

• Integrated airport/retailer ongoing marketing, events and promotions programme.