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Our Services

Offering a range of services all designed to enhance and increase sales and income.  Specialist in driving and maximising commercial revenues.

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Develop targeted and overlying commercial strategies and help clients through the development and delivery phases all the way through to operations.  Solutions are tailored to your needs and projects can be as big or as small you require.

Commercial Strategy

Provide a tailored commercial strategy based on market and passenger opportunities, understanding of current position, benchmarking and global trends, and the future vision of the client team

Team Building

Advise on commercial team structure/roles and create tailored skill development training packages to build talent and expertise of team members.  Worldwide best practices.

World-Class Retail Spaces

Ensure that you have the right amount of space in the right locations through commercial layout planning.  We can also work with you to deliver a world-class experience with design and fit-out management.

Commercial Processes

Advise and train on developing and implementing the right business processes to optimise revenues, including performance data analysis, key meeting structures, capturing and recording accurate data.

Revenue Enhancement

Identify potential short, mid and long term income enhancement opportunities, forecast incremental revenues and provide targeted work programmes and scopes for implementation

Commercial Selection Process

Structure and deliver all aspects of your commercial tenant selection process in either a lead or support capacity.  Providing international standard documents and processes

Passenger Segmentation

To create the most desired mix of shopping and dining we need to understand the desires and motivations of passengers.  Who are they, where are they shopping, what trends do they follow, what brands are important?

Commercial Operations

Without exceptional commercial operations revenues cannot be maximised.  We will review all existing aspects and provide detailed improvement recommendations and the potential uplift in sales

What People Say

Chintan P Shukla, VP Design, Navi Mumbai International Airport

I would say that Mark has a great understanding of airports, and the way that commercial facilities integrate with overall airport design requirements.  He has a deep understanding of how to optimise commercial layouts and is passionate about getting the best experience for passengers.  He applies critical retail layout principles in a way that is sympathetic to the overall airport architecture and airport processes.

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